Policies
Shipping, returns & refunds
Effective September 1, 2026
1. Same-business-day dispatch
An order accepted and paid for on a business day will ship the same business day. An order placed after the day’s carrier pickup, on a weekend, or on a holiday observed by the carrier or federal government will ship the next business day.
“Ship” means the package is actually accepted by the carrier. Creating a shipping label or sending a tracking number by itself does not mean the package has shipped. Same-day dispatch is not same-day delivery, and delivery dates shown by a carrier are estimates rather than guarantees.
2. Order review and tracking
Orders may require payment, inventory, address, eligibility, fraud-prevention, or compliance review before acceptance. EJ may decline or cancel an order that cannot be lawfully or reliably fulfilled and will refund any captured payment for the cancelled items.
When tracking is available, it will be sent to the email address associated with the order. Buyers are responsible for providing a complete, accurate, deliverable address and reviewing it before submission.
3. Shipment delays
If EJ cannot ship within the promised timeframe, it will provide notice with a revised shipment date when one is available and a way to consent to the revised shipment date or cancel the unshipped order for a full refund.
If EJ cannot fulfill an order and does not seek consent to a delay, the affected order or item will be cancelled and the captured payment for it will be refunded to the original payment method.
4. Cancellations before shipment
A buyer may request cancellation before the package is accepted by the carrier. EJ will make reasonable efforts to stop fulfillment, but same-day processing means a cancellation request may arrive after carrier acceptance. A cancellation is complete only when EJ confirms it.
An approved pre-shipment cancellation receives a full refund to the original payment method.
5. Returns after shipment
Research materials cannot ordinarily be returned after shipment for change of mind, an accidental selection, or buyer preference. Once a package leaves controlled custody, EJ cannot verify its chain of custody, storage, handling, integrity, or suitability for resale.
Do not send any product back without written return authorization. If a return is required because EJ sent a damaged, incorrect, or nonconforming item, EJ will provide instructions and cover the authorized return cost.
6. Damaged, incorrect, incomplete, or lost orders
Report an order that arrives damaged, incorrect, or incomplete within five calendar days of delivery. Include the order number, a description of the issue, and clear photographs of the product, outer packaging, shipping label, and visible damage or discrepancy. Keep the product and packaging until the review is complete.
For a verified claim involving an item that is damaged, incorrect, incomplete, or confirmed lost in transit, EJ will provide an appropriate replacement at no additional charge or a refund to the original payment method. A refund remains available when a replacement cannot be supplied or when applicable law requires one.
7. Address and delivery issues
EJ is not responsible for delay or non-delivery caused by an inaccurate or incomplete address supplied by the buyer, a refused or unclaimed delivery, or post-delivery loss after the carrier records delivery to the submitted address. EJ will still provide available tracking information and reasonable assistance with a carrier inquiry.
If a carrier returns an undeliverable package, EJ will review whether reshipment is permitted. Additional shipping charges may apply when the address supplied with the order caused the return. This section does not apply when EJ or the carrier caused the addressing or delivery error.
8. Refund timing and method
Approved refunds will be initiated to the original payment method within five business days. A bank, card network, or payment provider may require additional time to post the credit after EJ initiates it.
EJ will not substitute store credit for a refund required because an order was not shipped, unless the buyer affirmatively chooses store credit after becoming eligible for the refund.
9. Legal rights and support
This policy does not limit any right or remedy that cannot lawfully be limited. Timeframes for reporting visible damage help EJ investigate carrier and fulfillment issues, but they do not eliminate rights that applicable law provides.
For order, shipping, return, or refund assistance, use the support information published on Contact EJ.